Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what data we gather, how we use it, and the choices you have around your personal information.

Account securityPayment processingDevice trackingData retentionYour rights
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Batjl How We Handle Your Information
DATA HANDLING

How We Protect Your Information

We encrypt your login credentials and payment details using industry-standard SSL protocols. Our servers sit behind firewalls that block unauthorized access. We separate your personal data from your transaction history so a breach of one system does not expose the other. We review our security setup regularly and patch vulnerabilities as soon as they surface.

Encryption Every bKash, Nagad and Rocket transaction travels over an encrypted connection. Your payment PIN and account password are hashed before storage so even our own staff cannot read them in plain text.
Cookie use We set a session cookie when you log in to keep you signed in as you move between the lobby, your wallet and the sportsbook. We use a preference cookie to remember your language choice. You can clear cookies in your browser settings anytime.
Data retention We keep transaction logs for audit and compliance purposes. If your account stays inactive for the period stated in our terms, we delete your personal data but retain anonymized transaction records for regulatory reporting.
Your rights You can request a copy of the data we hold, ask us to correct mistakes, or delete your account entirely. Contact support with your registered phone number and we will process your request within the timeframe required by applicable data protection rules.
REACH US

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, reach us through any of these channels. Our support team can walk you through your privacy options and explain what data we hold.

Live chat Open the chat widget in the bottom corner of any page. Our team responds fastest here, and you can share your account number or transaction ID so we can pull up your records immediately.
Email support Send your privacy request to our support address. Include your registered phone number so we can verify your identity before releasing any account data. We aim to reply within two business days.
Phone line Call our Bangladesh support number listed in the account section. Have your account details ready. Phone support handles urgent privacy concerns like suspected unauthorized access or disputed transactions.

Privacy Policy Questions

We collect your phone number, date of birth, and a password you create. We verify your phone with an OTP code. If you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount but we never see your payment PIN.

Yes. Contact support through live chat or email with your registered phone number. We will send you a summary of your account data, transaction history, and any preferences we have on file. Expect a reply within two business days.

We use a session cookie to keep you logged in and a preference cookie to remember your language setting. These cookies do not track you across other websites. You can delete them in your browser settings, but you will need to log in again.

We share transaction data with payment processors like bKash, Nagad and Rocket to clear deposits and withdrawals. We use anti-fraud services to flag suspicious login patterns. We do not sell your information to advertisers or marketing platforms.

If your account remains inactive for the period stated in our terms, we delete your personal details. We keep anonymized transaction logs for regulatory compliance. You can request full deletion by contacting support and confirming your identity.

Contact support immediately through live chat or our phone line. Change your password from the account settings page. We will review recent login activity and payment transactions to confirm whether unauthorized access occurred.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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